RETURNS

RETURNS

It is our first priority to ensure that you are happy as a customer.

If you would like to make a return, please email info@thexanestudio.com and indicate your intention to return the item purchased within 7 days of delivery. Item must be returned within 14 days of delivery. Once we receive your email we will reply with further instructions.

 

Returned items that have been used, damaged, worn, washed or altered in any way from their original condition, or items without their tags attached will not be eligible for refund, and will be returned to the customer.

 

Please note, any shipping fees associated with returning the item are the responsibility of the customer and will not be refunded.

 

We do not accept returns or exchanges of sale items or gift cards.

 

EXCHANGES

We only accept domestic exchanges. Exchanges can only be processed for the same item in a different size. If you would like to make an exchange, please email info@thexanestudio.com with your intention to exchange, including your order number, name and address. We will then get back to you and let you know how to proceed.